Buying Support

for more information call
0800 254 0344

The deregulation of the telecoms market has created some real opportunities for businesses to significantly reduce their telecoms costs. We have partnered with two specialist telecoms brokers that both deliver significant added value to our Clients by constantly reviewing the market to ensure that the best deals are secured.

What are the benefits of joining the telecoms category of the BSA Buying Group?

What are the benefits of changing supply?

Our partners compare your charges and ensure that you enjoy the very best deal in the marketplace. Their close working relationships with Top Tier service providers means that they can tailor or alter products to fit your individual company requirements. We can also help you to generate revenues through the use of Non-Geographic numbers for lines that receive a considerable number of incoming calls.

What peace of mind do I have that quality will not deteriorate?

Our partners have direct account relationships with only the best (i.e. top ten) Tier One* providers for Customer Service. These include Telewest, NTL, Redstone (BT Wholesalers), Your Comms, Cable & Wireless and Kingston. We only deal with Tier One providers. * The Industry Regulator, OFCOM, has set call quality standards known as "Tiers". The highest standard is Tier One, which is deemed to be the same quality as experienced by a caller using British Telecom. The Buying Support Agency will also review supplier performance, and feedback results to Clients on a quarterly basis. By overseeing supplier performance we can manage service levels delivered.

Will I receive ongoing support once the change has taken place?

Your appointed consultants will continually support you, helping you with problems or questions that may arise. They will also be happy to provide free advice on your future telecoms infrastructure development as technology advances in the future.

Will I need to change my phone numbers?

No, you can keep your existing phone numbers.

Do I need to change my phone lines?

No, the lines stay as they are.

Do I need to get new phones or a new phone system?

No, your present phones will work the same way as usual.

Who is responsible for the phone lines?

BT will still be responsible if they are currently your provider..

Can I pay the same way?

All suppliers have different payment terms; choose the one to suit you.

Which of the cable providers (e.g. Telewest, NTL, Cable & Wireless) offer the best fixed lines network in my area?

Your appointed consultant can check this for you.

What are the next steps to achieving the savings?

All we need is a copy of your most recent bill. Post a copy to us, and we will work with our telecoms specialists. Once we've analysed this, we provide you with a quick and honest report of what can be achieved on your phone lines rental charges and unit rate.

What happens if we like your recommendation?

You are under no obligation to go with our proposed service provider. Only when you are happy with the solution we present to you will we then complete the agreement with you, starting the process of saving you significant sums of money.

If I sign a new agreement what happens?

We will let you know exactly when you will be seamlessly transferred to the new supplier. Our telecom specialists hold the contract end date information on a database, so that they can review market rates on your behalf just prior to contract expiry, to ensure that you continue to obtain the very best rates over the long term.

Carrier Pre Select (CPS).

Our partners work closely with all Clients to negotiate rates for CPS supply agreements. Their knowledge gives Clients the confidence to choose which provider/supplier they want to carry their voice and data calls. There is no inconvenience involved with CPS, no auto-dialers, manual prefixing or PBX reprogramming; you keep your existing numbers and continue to make telephone calls as usual.

The advantage of this service is that you use the existing BT network without the expensive associated costs. Our partners help to secure lower rates than may otherwise be offered for all local, national and mobile calls and mobile call charges.

Their support will ensure all the relevant information is passed to the carrier who will then take over all calls on the lines at an agreed time. Problems with CPS normally only ever come from lack of information so they take care to ensure that all information has been captured up front.

Today's technology means there is no box to install, no extra numbers to dial and no change to your lines. With a smooth transition, you will simply enjoy the benefit of lower pence per minute rates and often significantly lower minimum connection fees.

Line Rental

A handful of providers can reduce your line rental costs by managing your line on behalf of BT. This service is currently available on all Analogue and ISDN30 & ISDN2 lines and BT feature lines. There is an average saving of up to 15% over BT line rental charges.

Non-Geographical Numbers

Our Partners provide all Non Geographic Numbers (i.e. 0845, 0870, 0871 & 0800 & 0906 numbers) under the rules provided by the Tier 1 Carriers. In providing these we always aim to secure for our Clients the best rates on the market. BT can charge for the number itself to be set up or connection fees, whereas we will ensure that our Clients pay nothing.

Take action to reduce your telecoms costs - call us now on 0800 254 0344.

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